Uptimia help center

Account & Billing

Subscriptions, invoices, refunds, and account management.

5 articles

Man agi ng your plan Learn how to manage your subscription and billing details. Lear n how to manage your subscription and billing details. Learn how to manage your subscription and billing details. L

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Refund Policy We offer a 30-day money-back guarantee on all plans. No questions asked (okay, maybe one question: "Are you sure? We'll miss you."). How to request a refund Go to Settings > Billing Clic

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Reading Your Invoice We know invoices can be as confusing as assembling IKEA furniture. Let us help. Invoice breakdown Plan name: The plan you're currently subscribed to Billing period: The dates cove

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Account Suspension If you're seeing a suspension notice, don't panic. Here are the common reasons: Payment failure Your card on file might have expired or been declined. Update your payment method in

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Cancellation We're sad to see you go. But we respect your decision. Unlike some other companies. *cough* How to cancel Go to Settings > Billing Click "Cancel Subscription" Tell us why (optional — but

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