Webhook events reference

Webhook events reference

HelpCanvas can send real-time webhook payloads to any HTTPS endpoint when key events occur in your workspace.

Available events

• ticket.created — fired when a new ticket is created
• ticket.status_changed — fired when a ticket moves between statuses
• ticket.assigned — fired when a ticket is assigned to an agent
• message.created — fired when a reply is posted on a ticket

Payload format

All payloads are JSON and include an event field identifying the type, a timestamp in ISO 8601, and a data object containing the relevant resource.