Known Issues
We're not perfect. But at least we're honest about it.
Safari: Widget doesn't appear in private browsing
Safari's Intelligent Tracking Prevention can block our widget script. Workaround: Use normal browsing mode, or add our domain to Safari's exceptions.
Firefox: Notifications not showing
Firefox requires explicit notification permission. Click the lock icon in the address bar and allow notifications for our domain.
Email replies showing HTML tags
Some email clients strip formatting in weird ways. If you see raw HTML in ticket replies, the sender's email client is the culprit. We sanitize what we can, but we can't fix Outlook being Outlook.
Dashboard stats delayed
Analytics data can be up to 15 minutes behind. This is by design — we batch process for performance. If you need real-time data, check the ticket list directly.
Found a bug not listed here? Report it at Settings > Help > Report Bug. Bonus points if you include screenshots.