Keyboard Shortcuts

Keyboard Shortcuts

For those who believe the mouse was a mistake.

Navigation

• G then T — Go to Tickets
• G then C — Go to Chat
• G then K — Go to Knowledge Base
• G then S — Go to Settings

Ticket Actions

• R — Reply to ticket
• N — Add internal note
• E — Close/resolve ticket
• A — Assign ticket
• Cmd/Ctrl + Enter — Send reply

Editor

• Cmd/Ctrl + B — Bold
• Cmd/Ctrl + I — Italic
• Cmd/Ctrl + K — Insert link

Pro tip: Press ? anywhere to see the full shortcut list. It's like a cheat code, but for productivity.